Shopping Cart
Need Help? Chat on the right bottom or email us:info@razanmall.com

Terms and conditions

Payment:

1. We accept payment by Paypal and Payoneer. When you make the payment, please leave your phone number if the goods send by express, which is required in shipping.

2. you can pay via Paypal anytime, and your package will be sent within 2 working days upon receiving the payment. ————————————————————————————————————————————————————————   Shipping:
1. We ship to certain countries. All items are shipped from by air mail.

2. We will ship immediately within 1-2 business days upon receiving your payment. Normally Most of package will arrive 7-35 Working days.

3. We only ship to confirmed Paypal address. Your Paypal address MUST MATCH your shipping address.

4. Because of international delivery, shipping time is almost out of our control, so please check the estimated time of arrival before you purchase. If the delivery time is beyond what you can accept, please buy in local.

5. Shipping time ultimately depends on the courier service company, We are not responsible for any accidents, delays or other issues that are the responsibility for the shipping service.

6. If you have not received your shipment within 35 Working days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a REPLY. Our goal is customer satisfaction.  

International Buyers- Please Note:

a). Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.

b). Please check with your country’s customs office to determine what these additions costs will be prior to bidding/buying.

c). Item ship on weekdays only and we can not offer Saturday, Sunday or holiday delivery.

d). Note that delivery times may vary, particularly during peak periods or unexpected weather conditions.
————————————————————————————————————————————————————————   Feedback:
We will automatically leave a positive feedback to everyone who has complete the transaction and leave us a positive feedback. Please do not forget to give us FIVE STARS on all of the Detailed Seller Ratings.

In the unlikely event you are not satisfied with the transaction, please contact us before you submit your evaluation. We believe that everything could be solved by communication. 1. We strive to provide you with the best services, As we are running an eBay business, your positive feedback and 5-star DSRs are of vital importance to us~! In order to provide you the best service , please treat the transaction fairly. Feedback is simply what we pursue.

2. Please DO contact us first to get a better solution before you would leave a neutral or negative feedback. and Please
DO NOT Open any dispute case on eBay or Paypal before our reply. Thank you.

3. We strive for 5-star service by stating upfront our policies, our shipping rate & shipping frequency. If you were pleased with this transaction, please respond with all 5 stars! If you are not pleased, simply let us know via e-mail rather than leave low score, and we will do our best to solve it.
Please noted that according to the tips for rating from eBay, : “Rate the seller it took to mail the item, not the time it took you to receive the item” and don’t hold the seller responsible for delays in mail services, international customs delays, or for the time it takes for your payment to clear”.
————————————————————————————————————————————————————————   Return Policy:   1. All goods we try test before sending. Returned merchandise must be unused, in original condition and include all accessories. Any accident or non-professional installation for goods, we can not replace. Shipping costs are not refundable. A restocking fee might be applied if the merchandise is used.
2. Return shipping is to be paid by the Buyer. We will pay the mailing cost of the replacement to buyer. We do not responsible for any custom duties or import taxes.

3. We will employ every resource to ensure that your item is replaced promptly and without hassle. Please contact us for any product or service issues before Open case on eBay for solution.

Free shipping

On all orders to certain Countries

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa